Our Terms and Conditions 

These terms and conditions apply to any products you may purchase from us through our website, www.hermespharma.ie (“Website”). 

Please read these terms and conditions carefully before you order any products from us because, by ordering, you agree to be bound by them. Each time you place an order you will be asked to agree to these terms and conditions. If you do not accept these terms and conditions, you should not order any products from us. 

You can print a copy of these terms and conditions by selecting the “print” option from the “File” menu of your browser. 

Please note that the use of this website is subject to the terms contained in our website Terms of Use on this page and our Privacy Policy, which applies whether you purchase goods from our website. 

Registered Address: 

  

Information about us and how to contact us 

  • Who we are We are Kimper LIMITEDof registered address 202 BOULEVARD SANDYFORD CENTRAL SANDYFORD BUSINESS PARK DUBLIN 18 D18 H2DW Republic of Ireland 
  • How to contact us You can contact us by emailing us at pharmahermis@gmail.com writing to us at KIMPER LIMITEDLIMITED, 202 BOULEVARD SANDYFORD CENTRAL SANDYFORD BUSINESS PARK DUBLIN 18 D18 H2DW Republic of Ireland. 

  

Contract restrictions 

  • Consumers only Our products are only intended for use by consumers (that means people who want to buy our products for their personal use and not for any business purposes). We reserve the right to reject or cancel your order if we reasonably think that you are buying our products for business purposes, but we will attempt to contact you (using the contact details you have provided) to discuss this before cancelling your order. 
  • Restrictions on delivery areas We can only guarantee delivery in the following geographical areas: Ireland, United Kingdom and Europe  
  • Age restrictions We are committed to upholding our legal and social obligations as a responsible retailer. To ensure that we comply with age-related restrictions on the supply of certain products (these products include alcohol, DVDs, aerosols and medicines), you must confirm your date of birth when you place an order with us and we may ask you to provide photo ID (such as a passport or driving licence) when we deliver your order. Please note that it is your responsibility to ensure that the person collecting or accepting delivery of your order is over 18 and can provide supporting ID if required by our delivery staff. If we are not satisfied that the person accepting delivery of your order is over the age of 18, we may refuse to hand over any age-restricted products within your order. 
  • Confirmation of personal status by placing an order with us through our website, you are confirming to us that you are a consumer and that you are at least 18 years old. 

  

Our products 

  • Product images The images of our products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device’s display accurately reflects the color of the products. Your products may vary slightly from those images. The packaging of our products may vary from that shown in images on our website. 
  • Product information The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, it may occasionally be incorrect, incomplete, or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we may not accept your order for the affected products, or if your order has already been accepted, we may not supply the affected products to you. We will notify you if this is the case and will not charge you for the products. 

  

Our contract with you 

The steps required to form the contract between you and us are as follows: 

  • You place the order for the products you would like to purchase on our website by following the onscreen prompts. You will have the opportunity to check and correct any errors in your order up until the point at which you place your order by accepting these terms and conditions of sale and clicking the “Complete Order” button on the order Payment page. No changes may be made to your order after this point. 
  • Once those steps are completed, you will receive an email summarising your order. This is not an order confirmation or an acceptance of your order by us. Your order is an offer to buy the products from us and your offer will not be deemed to have been accepted by us until we have sent you a dispatch confirmation email, as below. 
  • We will send you a dispatch confirmation email, which will confirm that we have accepted your order. Once you receive the dispatch confirmation email, a contract is formed between you and us in relation to the products set out in the email and payment will be taken from your chosen method. If we do not or cannot accept an order placed by you, for any reason, we will notify you. 

  

Price and payment 

  • Where to find the price for the products The price of the products (which includes VAT) will be the price indicated on the product and order pages when you place your order, except in cases of obvious error. 
  • What happens if we get the price wrong It is possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If this is the case, we will, at our discretion, either contact you for instructions before dispatching the products, or reject your order and notify you of such rejection. 
  • We will pass on changes in the rate of VAT If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect. 
  • When you must pay and how you must pay We accept payment by credit or debit card. You must submit your payment method details when you place your order for the products. We will take payment from your chosen payment method when we confirm acceptance of your order and dispatch the products. 

  

Providing the products 

  • Delivery costs The cost of delivery will be notified to you before you place your order and confirmed in our acceptance of your order. For information about our delivery charges, see Charges and Payments  
  • When we will provide the products During the order process we will let you know when we aim to provide the products to you. You will receive a dispatch email or text to the address or mobile number provided at check out by our partner shipping carrier with the estimated delivery day and time. You will receive your order according to your preferred shipping method selected at checkout. 
  • We may deliver the products in separate instalments If your order consists of more than one product, and not all products are available at the time of dispatch, we may deliver the products in separate instalments as and when they become available. You will only be charged for one delivery. 
  • We are not responsible for delays outside our control If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 
  • If you are not at home when the products are delivered If no one is available at your address to take delivery, and the products cannot be posted through your letterbox, we or our delivery provider will leave you a note or contact you informing you of the attempted delivery and how to rearrange delivery. 
  • If you do not re-arrange delivery If, after a failed delivery to you, you do not re-arrange delivery, we may end the contract with you by writing to you as set out in paragraph 8. 
  • When you become responsible for the goods The products will be your responsibility from the time we or our delivery provider deliver those goods to the address you gave us. If you provide us with an incorrect delivery address and your order is signed for by someone else, or if the intended recipient is no longer resident or employed at the delivery location you specify, we cannot be responsible for any losses you may incur as a result, for example, theft of the products. 
  • When you own goods You own a product once we have received payment in full unless due to unforeseen circumstances we cancel your order as set out in these terms. 

  

Your Rights – Cancellation, Returns and Refunds 

If there is a problem with a product/what you have purchased is faulty, damaged or incorrect: 
If the products purchased are faulty, damaged or incorrect, we may offer you an exchange or refund as appropriate. 

  • Please email us at pharmahermis@gmail.com to discuss the issue with the products purchased and which of your legal rights you wish to exercise. 
  • Please provide your name, home address, details of the order and, where available, your telephone number and email address and our customer services team will get back with return instructions. 
  • You must return the products to: the address provided by our customer service team within 21 days of receipt. We recommend you keep your Post Office receipt as proof of return. 
  • If you have chosen to exchange the products, we will dispatch the replacement products as soon as we can once we have received the products you are exchanging. 
  • If you have requested a refund, we will refund you the price for the products, including delivery costs and the cost of return, by the method you used for payment as soon as we can. If the method you used for payment has expired in the intervening period, you will need to update us with a new payment method before we can refund you for the price you paid for the products or else we may refund you by electronic transfer. 

  

You have changed your mind 

 

Under the Consumer Contracts Regulations 2013, for most products bought online you have a legal right to change your mind within 14 days and receive a refund. 

  • You are entitled to cancel your contract provided that you exercise your right to cancel no longer than 14 days after the day on which you receive the products. 
  • Your right to return or cancel products does not apply to products that are sealed for hygiene or health protection purposes (once these have been unsealed after you receive them). This doesn’t affect your statutory rights if the products are faulty or not as described. 
  • To exercise your right to cancel and return the products, please email us at pharmahermis@gmail.com clearly stating that you wish to cancel the contract. Please provide your name, home address, details of the order and, where available, your telephone number and email address and our customer services team will get back with return instructions. 
  • The products must be returned to us within 14 days of telling us you wish to end the contract, in a new and unused condition and wherever possible in the original packaging. The date of return is the date on which you send the products to us. 

  

Where you are exercising your right to cancel because you have changed your mind, the products will be returned at your cost. 

  • We will refund you the price for the products, including original delivery costs, by the method you used for payment. If the method you used for payment has expired in the intervening period, you will need to update us with a new payment method before we can refund you for the price you paid for the products or else we may refund you by electronic transfer. 
  • We may make a deduction from the refund for any loss in value of the products, if the loss has been caused by unnecessary handling by you. 
  • We will refund you no later than 14 days after the day you exercised your right to end the contract. 

You want to end the contract because of something we have done: 

  • Reasons for wanting to end the contract for this reason include: 
  • we have told you about an upcoming change to the products or these terms which you do not agree to; 
  • we have told you about an error in the price or description of the products you have ordered and you do not wish to proceed; 
  • there is a risk that supply of the products may be significantly delayed because of events outside our control; 
  • we have suspended supply of the products for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or 
  • you have a legal right to end the contract because of something we have done wrong. 

  

To end the contract for this reason, contact us at pharmahermis@gmail.com 

  

Please provide your name, home address, details of the order and, where available, your telephone number and email address and our customer services team will get back with return instructions. 

  • Your contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly. 
  • We will refund you the price for the products, including original delivery costs and the costs of return, by the method you used for payment as soon as we can. If the method you used for payment has expired in the intervening period, you will need to update us with a new payment method before we can refund you for the price you paid for the products. 

  

Our rights to end the contract 

We may end the contract if you break it. We may end the contract at any time by writing to you if: 

  • you do not make any payment to us when it is due and you still do not make payment within fourteen (14) days of us reminding you that payment is due; 
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, proof of age for age-restricted products; or 
  • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us. 
  • You must compensate us if you break the contract. If we end the contract in one of the situations set out in paragraph 8.1, we will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract. 
  • We may withdraw any of our products. We may write to you to let you know that we are going to stop providing the product. We will let you know at least as soon as we can (and at least two weeks) in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided. 

  

Our responsibility for loss or damage suffered by you 

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew that it might happen, for example, if you discussed it with us during the sales process. 
  • We do not exclude or limit in any way our liability to you for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot be excluded by law. 
  • We are not liable for business losses. We only supply the products for domestic and private use. If you use any of the products for any commercial, business or resale purpose we will have no liability to you for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses). 

  

Other important terms 

  • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 
  • We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 
  • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end the contract or to make any changes to these terms. 
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 
  • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 
  • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. 
  • Alternative dispute resolution Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the European Commission Online Dispute Resolution via their website. The European Commission will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. 

Terms of Use 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE 

Terms of website use 

  • The terms of use set out on this page (together with the documents referred to in them) tell you the rules for using our website hermespharma.ie (the “Website”), whether as a guest or a registered user. Use of our Website includes accessing, browsing, or registering to use our Website. 
  • Please read these terms of use carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of this for future reference. 
  • By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. 
  • If you do not agree to these terms of use, you must not use our Website. 

  

Other applicable terms 

  

These terms of use refer to the following additional terms, which also apply to your use of our Website: 

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. 
  • Our Cookie Policy, which sets out information about the cookies on our Website. 
  • If you purchase goods from our Website, our Terms and conditions of supply will apply to the sales. 

  

Information about us 

  

Our Website is operated by Kimper LIMITED(“We”). We are a company registered in Ireland. Our registered office is in 202 BOULEVARD SANDYFORD CENTRAL SANDYFORD BUSINESS PARK DUBLIN 18 D18 H2DW Republic of Ireland 

Changes to these terms 

  • We may revise these terms of use at any time by amending this page. 
  • Every time you wish to use our Website, please check this page to ensure that you understand the terms that apply at that time. 
  • These terms were most recently updated on June 10 2024. 

  

Changes to our Website 

  • We may update our Website from time to time, and may change the content at any time to reflect changes to our products, our users’ needs and our business priorities. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it. 
  • We do not guarantee that our Website, or any content on it, will be free from errors or omissions. 

  

Accessing our Website 

  • Our Website is made available free of charge. 
  • We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice for business and operational reasons. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. 
  • You are responsible for making all arrangements necessary for you to have access to our Website. 
  • You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

  

Your account and password 

  • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 
  • We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 
  • If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at pharmahermis@gmail.com 

 

  

Intellectual property rights 

  • We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 
  • You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website. 
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 
  • Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. 
  • You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors. 
  • If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 

  

No reliance on information 

  • The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. 
  • Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date. 

  

Our responsibility for loss or damage suffered by you 

 

We do not exclude or limit in any way our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or lIMITEDby law. 

  • We are responsible to you for foreseeable loss and damage caused by us If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew that it might happen, for example, if you discussed it with us during the sales process. 
  • We are not responsible for business losses Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any business loss (which includes business interruption or loss of profits, contracts, goodwill, opportunity and other similar losses). 
  • We are not responsible for computer viruses that may infect your computer equipment or programs as a result of your use of the Website and you must not introduce viruses. 
  • We are not responsible for websites we link to We assume no responsibility for the content of websites or resources provided by any third-party which are linked on our Website. Such links are provided for information only and should not be interpreted as approval or endorsement by us of those linked websites or resources. We have no control over the contents of those sites or resources and are not responsible for any loss or damage that may arise from your use of them. 

Viruses 

  • We do not guarantee that our Website will be secure or free from bugs or viruses. 
  • You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software. 
  • You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack and such attacks are likely to constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. 

  

Use of and Linking to our Website 

  • You may use our Website only for lawful purposes. You may not use our Website: 
  • in any way that breaches any applicable local, national or international law or regulation; 
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; 
  • for the purpose of harming or attempting to harm minors in any way; or 
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with these terms. 

You also agree not to: 

  • reproduce, duplicate, copy or re-sell any part of our Website in contravention of the provisions of these terms; or 
  • access without authority, interfere with, damage or disrupt: 
  • any part of our Website; 
  • any equipment or network on which our Website is stored; 
  • any software used in the provision of our Website; or 
  • any equipment or network or software owned or used by any third party. 

  

When we consider that a breach of these terms has occurred, we may take such action as we deem appropriate. Failure to comply with these terms constitutes a material breach of these terms, and may result in our taking all or any of the following actions: 

  • immediate, temporary or permanent withdrawal of your right to use our website; 
  • issue of a warning to you; 
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not lIMITEDto, reasonable administrative and legal costs) resulting from the breach; 
  • further legal action against you; or 
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. 

  

We will have no responsibility to you for all action we may take in response to breaches of these terms. The actions we may take are not lIMITEDto those described above, and we may take any other action we reasonably deem appropriate. 

 

If you wish to link to or make any use of content on our website, please contact  

pharmahermis@gmail.com to obtain our permission. We may withdraw linking permission without notice. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 

  

Where we grant permission to you under paragraph 12.5, any such permission is provided subject to any restrictions we may require and notify to you from time-to-time including the following: 

  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 
  • You must not establish a link to our Website in any website that is not owned by you. 
  • Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page. 

  

Even where we have granted permission to you to link to the Website under paragraph 12.5, we reserve the right to withdraw linking permission without notice. 

Applicable law 

 

These terms of use, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. 

  

Contact us 

  • Please visit our Contact Us page to find out the best way to get in touch. 

  

Thank you for visiting our Website. 

Privacy and Cookies 

Introduction 

Your privacy is important to us. This Privacy Notice sets out how we, KIMPER LIMITEDLimited, obtain, store and use your personal data when you use or interact with our website pharmahermis@gmail.com, or where we otherwise obtain or collect your personal data (for example as part of our pre-launch activity, sample send out and related e-mail marketing). Please read this Privacy Notice carefully. 

References in this Privacy Notice to “Kimper “, “Kimper CBD”, “our”, “we”, or “us” are references to Kimper Limited. Kimper LIMITEDis located  

Kimper LIMITEDis a Data Controller for any personal data you provide to us and we are responsible for complying with data protection laws. 

You can contact us at any time at pharmahermis@gmail.com, if you have any questions about how we collect, store or use your personal data, or about this Privacy Notice in general. 

How do we collect your personal data? 

We collect your personal data directly from you when: 

  • you use our website; 
  • you contact us by email, telephone and through other written and verbal communications; and 
  • you request information about our services or subscribe to a newsletter. 

As well as obtaining personal data directly from you, we can also collect your personal data indirectly from publicly available sources such as internet search engines like Google, Companies House and social media sites, including Facebook, Twitter, Instagram, TikTok, YouTube and LinkedIn. 

What information do we collect and what do we do with it? 

 

Our purposes: 

 

We collect your personal data for a number of different purposes, such as: 

  • for administrative and business purposes (particularly to contact you and process orders you place on our website); 
  • to improve our business and website; 
  • for promotional and marketing purposes; 
  • for customer insight, market research and other analytical purposes; 
  • in connection with our legal rights and obligations; and 
  • for certain additional purposes only with your explicit consent. 

For each purpose we must have a legal justification for such processing. Generally we rely on the following legal justifications when we process your personal data: 

  • You giving consent to your personal data being processed by us for one or more specific purposes; or 
  • The data processing is necessary for performing a contract to which you are a party or in order to take steps at your request prior to entering into a contract; or 
  • Processing is necessary for the purposes of the legitimate interests pursued by KIMPER LIMITEDor by a third party (except where such interests are overridden by your fundamental rights or freedoms which require protection of your personal data). We rely on legitimate interests to perform our functions, for example: to ensure that the website is functioning correctly. 

When relying on legitimate interests for processing your personal data we will balance the legitimate interest pursued by us and any relevant third party with your interests and rights in relation to the protection of your personal data to ensure its appropriate for us to rely on such legitimate interest and to identify any additional steps we need to take to achieve the right balance. 

Information we collect: 

Your personal data 

 

When you sign up to hear from KIMPER LIMITED, we will collect your email address and/or your mobile phone number. We use this information to contact you regarding promotional opportunities and news about KIMPER LIMITED. If you remain subscribed, we will also contact you regarding future KIMPER LIMITEDpromotions, educational articles and exclusive access to product launches. We treat all your personal data as strictly confidential. This information is stored within a secure and protected database. You can unsubscribe from emails at any time and if you do, we will no longer contact you. 

Your user information 

 

When you browse this website, we also receive information about how you are accessing our website – for example part of your IP address, geographical location, the pages you visit and your browser type. We make sure that this information is not personally identifiable, and use it only to learn about wider consumer behaviour and to improve this website and our services in order to offer a better user experience. 

We may also use this information to create lookalike audiences so that we can advertise the website via third party platforms so as to reach new potential customers that we think may also like KIMPER LIMITED products. This is always to a broad group and never a single, specific user. 

Information for your marketing emails 

 

Your email address is requested when you sign up. Your email is solely used to send you communication about KIMPER LIMITED, marketing and exclusive promotions. We only ever segment customer data to provide relevant and enhanced marketing messages. You can unsubscribe at any time. 

Social media 

 

From time to time, we may also advertise on social platforms such as, but not exclusive to, Facebook and Instagram. The adverts we create on these platforms are never directed at specific, identifiable individuals but are shown to groups of people according to their interests, shopping behaviours or on-Facebook activity. These data sets are made up of 1000+ individuals with shared characteristics. You can update your social media privacy settings within those social platforms in order to further limit any marketing you may be seeing. 

Marketing 

 

We will always ask you directly for your explicit consent should you want to opt in to receive marketing emails or SMS messaging from KIMPER LIMITEDvia a tick box or a sign up form. 

 

Should you opt-in and then change your mind, you may withdraw your consent for email via the ‘unsubscribe’ link in any of our emails and for SMS by texting us ‘STOP’ at any time. Alternatively, you may contact us at pharmahermis@gmail.com and request to be unsubscribed. Please note it may take up to 2 working days to stop receiving marketing messaging. 

Who do we share personal data with? 

 

We will only disclose your personal data to third parties to the extent necessary to run our business, to fulfil any contracts we enter into with you and where we are required by law to do so or to enforce our legal rights. 

Third parties we may disclose your personal data to are: 

  • Our trusted service providers, such as marketing agencies, advertising partners, website hosts and other third parties who provide services to help us to tailor our marketing to you [as well as companies approved by you, such as social media sites, including companies such as Google and Facebook.] 
  • Other reputable third party companies for the sole purpose of processing the send-out of a complimentary sample. These may include our warehouse, IT suppliers, payment gateways, our customer management system and our courier or shipping companies. 
  • When you sign up to our emails, your personal data is also stored via our third party partners such as Kick off Labs and Klaviyo. 

These third parties ensure the lawful and correct adherence to any contract we may enter into with you (this includes, but is not lIMITEDto operations, order delivery, payment services, shipments, and fraud investigations). 

We may disclose your personal data to the police or other regulatory bodies if we are required to do so, for example in case of suspected illegal activity, violation of our Terms of Service or if the law so requires. 

We may also share aggregate, non-specific information with selected third parties. However we absolutely do not disclose any information that can be deemed identifiable to you specifically. This includes analytics and search engine providers that assist us in the improvement and optimisation of our website such as Google Analytics. 

This Privacy Notice does not apply to links from our website that direct you to any third-party websites. Please ensure that you review any relevant policies on any third-party websites before proceeding. KIMPER LIMITEDis not responsible for the collection or use of your personal information by third party websites. 

We will never sell your personal data to any third parties. 

Third party data processors 

 

We work closely with three third-party data processors to help keep your data safe and ensure it is lawfully collected, processed and stored. 

How long do we keep your personal data for? 

 

We will keep your personal data for as long as reasonably necessary to fulfil the purposes set out in this Privacy Notice and to comply with our legal and regulatory obligations (such as tax, accounting or other legal requirements). 

 

If you would like further information regarding the periods for which your personal data will be stored, please contact us using the details set out in this Privacy Notice. 

International transfers or personal data 

 

The website may be hosted on servers located in countries outside of your own country. The applicable laws for the protection of personal data in these countries may be different from those applicable in your home country. In particular, if you are located within the European Union, please note that some personal data collected by us is transferred outside the European Union / European Economic Area. We largely process data within the EU however our eCommerce platform is registered in Canada. As part of this Privacy Notice, you consent to personal data being transferred outside of your own country and outside the European Union / European Economic Area. 

Your rights 

 

Under data protection laws, you have a number of rights in relation to the personal data that we hold about you. You can exercise your rights by contacting us at any time at pharmahermis@gmail.com or by writing to s Apartment 12, Block D Walled Garden Wyckham Way, Dundrum DUBLIN Ireland D16 C9K. 

Please note that although we take your rights seriously, there may be some circumstances (supported by law and guidance) where your rights might not apply or where we cannot comply with your request such as when complying with it would mean that we could not comply with our own legal or regulatory requirements. In these instances we will let you know why we cannot comply with your request. 

Your rights in relation to your personal data are: 

  • to access your personal data and to be informed about its use. Please note that proof of identity will always be required before any data can be released. 
  • to correct your personal data (right to rectification); 
  • to have your personal data deleted (right to erasure); 
  • to restrict the use of your personal data (right to restriction of processing); 
  • to object to the use of your personal data for direct marketing or processing in general; 
  • to withdraw your consent to the use of your personal data; 
  • to request that we transfer personal data that you have provided to us to a third party (right to data portability); and 
  • to not be subject to automated decision-making. We do not carry out any automated decision making. If this changes in the future, we will provide you with an updated notice setting out our decision making process. 

You can always change your mind regarding any marketing communications by selecting update preferences or unsubscribe in email communication, or by contacting us at pharmahermis@gmail.com  

You have a right to file a complaint with the UK Information Commissioner’s Office (ICO) if you believe that we have breached data protection laws when using your personal data. You can visit ICO’s website for more information. Please note that lodging a complaint will not affect any other legal rights or remedies that you have. 

Security 

 

KIMPER LIMITEDvalues your privacy and data security. We have implemented appropriate technical and organisational measures such as storing your personal information on secure servers, encrypting transfers of data to or from our servers, encrypting payments on our site via Secure Sockets Layer (SSL), only granting access to your personal information where necessary. 

Please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal data, transmission of personal data to and from us is at your own risk. 

Cookies 

We use cookies when you visit our website. Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. 

What is a cookie? 

 

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies in general you can visit the 
All About Cookies website. 

Use of cookies on this website 

 

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. We do not use cookies to collect or record information such as your name, address or payment details. 

Why we use cookies 

 

We use cookies on this website for the following main purposes: 

  • Strictly Functional Cookies: these cookies are for technical purposes essential for the operation of this website and/or your use of it, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products; 
  • Statistical Cookies: these cookies collect statistical information about how visitors use this website, calculate views, analyse popular products by quantifying clicks. This is so we can improve the way this website works and measure the success of competitions and campaigns; 
  • Personalisation Cookies: these cookies allow us to distinguish you from other users of this website, so we can personalise your shopping experience and allow us to improve your use of the website. These help ensure all that is displayed on our site is more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in); 
  • Marketing Cookies: these cookies ensure the marketing content that you receive on sites other than our own is relevant and reflects the interests you have shown when browsing on our site. They are used to deliver ads relevant to you, for example based on an action you take on this site. They help us to limit the number of times that you may see an online advert, and also help us measure the effectiveness of some of our digital marketing campaigns so we can improve how we advertise in the future. 
  • Third party cookies: these cookies are used by third parties to collect data when you are on our website and sometimes when you are on other websites. We do not receive their data. They can be used for any of the above reasons but are mainly used to help provide behavioral targeted advertising to you online. These also enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. 
  •  

Most web browsers automatically accept cookies when they are dropped on your computer, mobile or other handheld device. You can adjust your browser settings so that it will refuse cookies. By accepting cookies by visiting our website, you consent to cookies being used in accordance with this Cookies Policy. You can change your mind at any time about your consent. If you do not consent to cookies, or have changed your mind about cookies, you must either disable cookies through your browser or refrain from using this website. Please go to ‘How To Manage Cookies’ section below for information on how to manage and disable cookies. 

Statistical cookies 

 

These cookies help us to understand how users interact with our site and provide statistical analysis of our site. In order to keep our site easy to use, working properly and up-to-date, we use web analytics services to help us understand how people use our site. For example we see which areas are most popular, identify when errors occur and can test different features to see which works best. 

Additionally other third party pixels and tags are used which in turn may place cookies: 

  • Google Analytics. We use Google Analytics to help measure how users interact with our website. Please see their Privacy Policy for further information. 

Marketing cookies 

 

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual. Without these cookies online adverts you encounter will be less relevant to you and your interests. 

  • Facebook Pixel. Used to deliver targeted advertisements to user who visit our website. Please see their Privacy Policy for further information. 
  • Google Doubleclick. Used to deliver targeted advertisements to user who visit our website. Please see their Privacy Policy for further information. 

Third party cookies 

 

Some cookies may be set by third parties when you visit this website. Generally, these third party cookies do not collect personal data from which the third party would be able to identify individual customers. 

These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties who deliver products that enhance the user experience and consequently assist generating sales. Data from these cookies is collected directly by those third parties and not by us. These cookies are controlled by the third parties, who must ensure they comply with their legal obligations when using cookies and collecting your information, including by making their privacy policies available to you and allowing you to change your mind. Please check the third-party websites for more information about these cookies and how to manage them. If not specified in the preceding sections, third-party applications used and where to find their privacy policies are listed below. 

How to manage cookies 

 

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided further information below on how to check which browser you use and how to manage cookies. Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them. 

Checking with browser you use 

  • If you are using a PC – go to ‘Help’ and select the ‘About’ option. 
  • If you are using a Mac – click on the Apple menu within the browser and select the ‘About’ option. 
  • Once you know which browser you are using, follow the instructions below to check if you have cookies enabled on your computer 

Checking cookies 

 

PCs 

 

Microsoft Internet Explorer 6,7,8 

  • Go to ‘Tools’ at the top of your browser window. Select ‘Internet options’. Click on the ‘Privacy’ tab 
  • Ensure that your Privacy level is set to Medium or below to enable cookies 

Mozilla Firefox 

  • Go to ‘Tools’ and select Options 
  • Click the Privacy icon 
  • Click on Cookies and choose ‘allow sites to set cookies’ 

Google Chrome 

  • Go to ‘Tools’ and select Options 
  • Click ‘Under the Hood’ and select the ‘Content settings’ button within the ‘Privacy’ section 
  • Choose ‘Allow local data to be set’ 

Macs 

Safari on OSX 

  • Click ‘Safari’ and select ‘Preferences’ 
  • Click ‘Security’ then ‘Accept cookies’ 

Mozilla and Netscape on OSX 

  • Click on ‘Mozilla’ or ‘Netscape’ and select ‘Preferences’ 
  • Find ‘Cookies’ under ‘Privacy & Security’ 
  • Select ‘Enable cookies for the originating web site only’ 

Microsoft Internet Explorer on OSX 

  • Click ‘Explorer’ and select ‘Preferences’ 
  • Find ‘Cookies’ under ‘Receiving Files’ 
  • Select ‘Never Ask’ 

Opera 

  • Click ‘Menu’ and select ‘Settings’ 
  • Select ‘Preferences’ and then ‘Advanced’ 
  • Select ‘Accept cookies’ 

If you are not happy with the way that we use cookies then you should delete KIMPER LIMITED cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.) 

Other details 

 

Our Cookies Policy explains how we at KIMPER LIMITED collect data from your computer, mobile or other device when using our website. If you would like to get in touch please contact us at pharmahermis@gmail.com 

We reserve the right to modify this Cookie Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Cookie Policy, we will notify you here that it has been updated. 

Age restrictions 

 

The website is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from, or about, a child under 18, please contact us at pharmahermis@gmail.com 

Changes to this Privacy Notice 

 

We reserve the right to modify this Privacy Notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Privacy Notice, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

This Privacy Notice was last updated on 18th November 2022. 

  

Charges and payment 

  • Where to find the price for the products The price of the products (which includes VAT) will be the price indicated on the product and order pages when you placed your order, except in cases of obvious error. 
  • What happens if we get the price wrong It is possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If this is the case, we will, at our discretion, either contact you for instructions before dispatching the products, or reject your order and notify you of such rejection. 
  • We will pass on changes in the rate of VAT If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect. 
  • When you must pay and how you must pay We accept payment by credit or debit card. You must submit your payment method details when you place your order for the products. We will take payment from your chosen payment method when we confirm acceptance of your order and dispatch the products. 

  

CBD Shipping 

We offer free IRELAND shipping on all orders over £80: 

  • Standard Mail 2-3 business days, ground shipping, by Mail tracked delivery (for up to £15, or free for orders over £80). . 
  • Next-Day Delivery 1 business day if ordered by 12pm, ground shipping, by Mail tracked delivery (for up to £20, or free for orders over £170). 

Orders placed after 12pm on Friday will be dispatched on Monday. 

Please note that orders to the Channel Islands, Ireland and Northern Ireland can take up to 7-10 working days with Standard Delivery. Unfortunately we are not able to offer next-day delivery to these locations at this time. 

All orders are sent tracked with proof of posting. When your order is dispatched from our warehouse you will receive an email or text message to notify you that your order has been shipped. This message will also contain the tracking code for your order. 

Tracking Your Order 

Please follow this link to track your parcel: Mail Tracking. 

If you receive a card to say that Mail has attempted delivery, please contact them immediately using the details on the calling card. If you have not received a card, please contact your local Mail depot and confirm both your full name and order number to rearrange delivery. 

In the event of any delays or problems with your parcel, please contact Mail directly. 

Please ensure that the address details you supply are complete and correct prior to completing your order, as these details cannot be changed once the order has been despatched.